We support older people and adults with a range of needs, including dementia, physical disabilities, learning disabilities, autism, and long-term health conditions. Our care is designed around the individual — promoting independence, dignity, and wellbeing.

Our team is carefully recruited, trained, and supported to deliver safe, compassionate, and reliable care. We work closely with families and professionals to ensure care remains responsive and effective.

📍 Operating across Warwickshire, Swindon, Staffordshire, and nearby areas, our local team is committed to supporting better lives every day.

Who We Are

Plaza Services Limited was established with a clear purpose: to provide care that is personal, respectful, and built around the individual.

We support adults with a wide range of needs, including:

• Older people

• People living with dementia

• Individuals with physical disabilities

• People with learning disabilities or autism

• Individuals with mental health or long-term health conditions

We believe that everyone deserves to feel safe, listened to, and valued in their own home. Our services are flexible, responsive, and designed to support independence, well-being, and quality of life.

MISSION, VISION & VALUES

Our Mission

To deliver high-quality, compassionate care that enables people to live safely, independently, and with dignity in their own homes.

Our Vision

To be a trusted local care provider known for excellence, integrity, and genuinely person-centred support.

Our Values

• Dignity & Respect – Treating every person with compassion and understanding

• Person-Centred Care – Support shaped around individual needs and choices

• Safety & Quality – Delivering care that is safe, reliable, and well-governed

• Integrity – Being honest, transparent, and accountable

• Partnership – Working closely with families and professionals

🌿 OUR APPROACH TO CARE

Our Approach

At PSL, we believe care should never feel rushed or routine-led. We take time to understand what matters most to each person and design care that reflects their preferences, routines, and goals.

Our approach includes:

• Individual assessments and personalised care plans

• Regular reviews to ensure care remains effective

• Consistent carers wherever possible

• Close communication with families and professionals

We focus not only on tasks, but on relationships, trust, and outcomes.

ABOUT OUR STAFF

Our Team

Our staff are the heart of our service. We carefully recruit and support our team to ensure care is delivered with kindness, skill, and professionalism.

✔ CQC-registered provider
✔ Trained and DBS-checked staff
✔ Person-centred and compassionate approach
✔ Local, reliable care professionals

All PSL staff wear a uniform, receive ongoing training and supervision, and work in line with clear policies and professional standards.

Our Aim

The aim of Plaza Services Limited is to deliver safe, high-quality, person-centred care that enables people to live well, maintain independence, and achieve the best possible quality of life.

We believe everyone should have the opportunity to remain in the comfort and familiarity of their own home or supported living environment, supported by people they trust. Our services are designed around individual needs, preferences, and outcomes.

OUR OBJECTIVES.

We aim to:

• Deliver high-quality, person-centred care across all services

• Promote independence, dignity, and well-being

• Provide safe, reliable, and responsive support

• Work collaboratively with families and professionals

• Support people with complex needs safely and effectively

• Be a professional, compassionate, and trusted provider

• Provide equal opportunities and be an inclusive employer

• Invest in staff development and supervision

• Maintain financial sustainability and measurable quality outcomes

• Continuously improve our services in line with best practice

• Remain resilient, adaptable, and values-driven

Our Services

We currently provide the following adult care services:

Home Care (Hourly Visits)
Flexible support with personal care, daily routines, meal preparation, medication support (as agreed), and companionship.

Live-In Care
24-hour care at home, offering reassurance, continuity, and consistent support.

Supported Living
Structured support for adults with learning disabilities, autism, and mental health needs in real homes and community settings.

Overnight Care
Sleeping nights or waking nights to ensure safety, reassurance, and wellbeing.

Sitting Services
Daytime or evening companionship, supervision, and wellbeing support.

Complex Needs Support
Care delivered with clear risk management, professional oversight, and a person-centred approach.

Our Approach to Care

At PSL, care is personal, respectful, and outcome-focused. We take time to understand each individual’s needs, abilities, communication style, and goals.

Our support is built on dignity, respect, choice, independence, safety, and clear communication. Care plans are regularly reviewed and adapted as needs change.

Our Staff
Our staff are central to the quality of our services.

All PSL staff are carefully recruited through safer recruitment practices, trained to meet role-specific requirements, and supported through regular supervision. Staff are clearly identifiable in professional PSL uniforms.

We focus on consistency and positive matching to ensure individuals are supported by staff who understand their needs and communicate with respect.

Service User Band.

Plaza Services Limited exists to provide high-quality care and support that promotes independence, wellbeing, and dignity, enabling people to live safely in their own homes for as long as possible.

Our registration with the Care Quality Commission (CQC) enables us to provide the following regulated activity, as defined under the Health and Social Care Act 2008 and the Care Act 2014:

Regulated Activity

Personal Care

Age Groups & Specialist Service User Bands

Plaza Services Limited provides services to the following age groups and specialist service user bands, in line with our CQC registration:

• Adults aged 18–65

• Adults aged 65 and over

• People living with Dementia

Nature of Support Provided

Our services offer a comprehensive, flexible, and person-centred support solution, tailored to meet the individual needs, abilities, and preferences of each service user.

Key areas of support include:

• Assistance with personal hygiene, including bathing and showering

• Support with toileting and continence care

• Assistance with getting in and out of bed

• Help with dressing and undressing

• Support with basic domestic tasks

• Assistance with meal preparation and cooking

• Support to access leisure, social, and community activities

• Maintaining and strengthening links with family and friends

• Support to establish new relationships and social connections

• Encouragement to maintain healthy lifestyles and well-being

All support is delivered in line with individual care plans, risk assessments, and agreed outcomes, and is regularly reviewed to ensure it remains appropriate and effective.

Location & Service Delivery

Plaza Services Limited is based in Warwickshire, operating primarily within the CV21 postcode area, as well as across Warwickshire, Swindon, Staffordshire, and surrounding areas.

Care and support activities are delivered in service users’ own homes and community-based settings, in line with individual care plans and assessed needs. Business operations are managed from our registered office base, ensuring effective governance, staff supervision, safeguarding oversight, and continuous quality monitoring across all locations we serve.

Safeguarding & Quality

Safeguarding is at the heart of everything we do. We follow robust safeguarding procedures and work in line with UK legislation and best practice to protect the people we support.

We maintain strong systems for safe care and treatment, risk management, accurate record-keeping, and continuous quality improvement. Our leadership team ensures services remain safe, effective, caring, responsive, and well-led.

Plaza Services

Providing top-notch domiciliary care services in the Midlands region for the elderly, professionals, and families who need extra support.

Services

Rugby, Warwickshire, Mid-lands

Hours

24-hour care available