"Expert Care at Your Doorstep."

Consistent care ensures the well-being and development of individuals needing support. Consistency in care means that the same level of attention, treatment, and support is provided to individuals over time, ensuring their needs are consistently met. This can positively impact their physical, emotional, and psychological well-being, as it allows for a sense of stability and predictability in their lives. Consistency of care also helps build trust and strong relationships between individuals and their caregivers, which is essential for their overall development and growth. Maintaining consistent care makes individuals feel secure and supported, leading to better outcomes and overall quality of life. It is essential for caregivers and support systems to prioritize consistency of care for those they are assisting.

1. Live-in Care

Q: What does a live-in caregiver do?
A: A live-in caregiver provides 24/7 care, staying with the client in their home to assist with daily activities such as personal care, meal preparation, medication management, and companionship. They support the client around the clock, ensuring safety and comfort.

Q: How is a live-in caregiver’s schedule managed?
A: Live-in caregivers typically work on a rotation, with regular breaks and time off. Care is arranged in shifts, so clients always have someone available, even when one caregiver is off duty.

Q: Will the caregiver need their room?
A: Live-in caregivers will require a private room to rest and sleep during their off-duty hours. This ensures they are well-rested and able to provide the best care possible.

2. Visiting Care

Q: How often can I schedule visiting care?
A: Visiting care is flexible and can be scheduled according to your needs. Whether you need daily visits, weekly visits, or multiple visits per day, we can create a schedule that works for you.

Q: What tasks can a visiting caregiver help with?
A: A visiting caregiver can assist with personal care, meal preparation, medication reminders, light housekeeping, and companionship. The specific tasks will depend on the client’s individual needs.

Q: Can visiting care be arranged on short notice?
A: Yes, we understand that needs can change suddenly. We strive to accommodate short-notice requests for visiting care whenever possible.

3. Respite Care

Q: What is respite care, and who is it for?
A: Respite care is temporary care designed to give primary caregivers a break. It’s ideal for caregivers who need time off for personal reasons, rest, or other commitments. Respite care ensures that your loved one continues to receive professional care in your absence.

Q: How long can respite care last?
A: Respite care can last anywhere from a few hours to several weeks, depending on your needs. It’s entirely flexible and can be tailored to your specific situation.

Q: Will the respite caregiver know my loved one’s needs?
A: We ensure that all caregivers are fully briefed on the client’s care plan and specific needs before starting respite care. This continuity of care is a top priority for us.

4. Personal Care

Q: What does personal care include?
A: Personal care includes assistance with activities of daily living (ADLs) such as bathing, dressing, grooming, toileting, and mobility support. It’s designed to help individuals maintain their independence and dignity.

Q: Can personal care be provided temporarily?
A: Yes, personal care can be arranged on both a short-term and long-term basis. Whether you need care after surgery or ongoing support, we can accommodate your needs.

Q: Is personal care available for people with disabilities?
A: Absolutely. Our personal care services are tailored to meet the needs of individuals with disabilities, ensuring they receive the appropriate level of support and assistance.

5. Home Care

Q: What is domiciliary care?
A: Domiciliary care, also known as home care, supports individuals who wish to stay in their homes but need assistance with daily activities. This can include personal care, meal preparation, medication management, and more.

Q: How is domiciliary care different from residential care?
A: Domiciliary care is provided in the client’s home, allowing them to stay in familiar surroundings while receiving the care they need. Residential care involves moving to a care home where they receive care in a communal living environment.

Q: How are care plans created for domiciliary care?
A: Care plans are created based on thoroughly assessing the client’s needs and preferences. We work closely with the client and their family to develop a personalised plan to provide all necessary support.

6. Overnight Care

Q: What does overnight care involve?
A: Overnight care involves a caregiver staying with the client at night to assist as needed. This can include help with bathroom visits, medication administration, or offering reassurance and companionship.

Q: Do caregivers stay awake all night during overnight care?
A: This depends on the client’s needs. We offer “sleep-in” care, where the caregiver sleeps but is on hand if needed, and “awake” care, where the caregiver stays awake throughout the night to provide continuous support.

Q: Is overnight care available for short-term needs?
A: Yes, overnight care can be arranged temporarily, such as after a hospital discharge or during periods of illness. We offer flexible scheduling to meet your needs.

7. FAQs

Q1: What is the Small Supports service?
A: Small Supports is a specialist PSL service for people with learning disabilities, autism or complex needs. It focuses on person-led, community-rooted support where each person designs their own care, chooses their staff, and holds real control over their life.

Q: Can I receive both regular home care and Small Supports?
A: Yes. Plaza Services Limited offers traditional home care and Small Supports. Together, they ensure people receive the right level of support — from daily care to fully bespoke, person-led living support.

Q2. How is this different from traditional home care?

Traditional care often rotates staff and fits people into service slots.
Small Supports design each service around one person, with their own home, hand-picked staff and control over daily life.

Q3. Who funds Small Supports?

Funding can come from Direct Payments, Personal Budgets or NHS Continuing Healthcare. We work with families and commissioners to make packages flexible and sustainable.

Q4. Where do you operate?

We currently work across Warwickshire, Coventry, Birmingham and the wider Midlands.

Q5. How do I refer myself or someone else?

You can use our online contact form or email info@plazaservicesltd.net.
We’ll arrange an initial conversation to understand what a “good life” looks like for you before any formal assessment.

Q6. How do you recruit staff?

Each person takes part in choosing their own team. We look for shared interests and values to build trust and continuity.

Q7. What if my needs change?

We don’t withdraw support. We adapt — through training, crisis plans and flexible funding — so you always feel safe and supported.

Person-centred care at home

The staff members are highly trained to deliver personalized care in the comfort of your own home. With a focus on each client's individual needs and preferences, they strive to provide the highest quality of care and support. From assistance with daily activities to specialized medical care, their expertise ensures that every client receives the required attention and help. By prioritizing the well-being and satisfaction of those in their care, the staff create a warm and nurturing environment where clients feel safe and supported. Their dedication and compassion allow individuals to maintain their independence and enjoy the comfort of being in their own homes.