Aims and Objectives

The aim of the organization is to provide domiciliary care services, supporting service users with day-to-day tasks that through incapacity or illness can no longer be performed safely or independently

We believe everyone should be able to maximize their quality of life and do so from the comfortable surroundings of their own home, should they wish. Our business will seek compassionate and caring staff to ensure each of our care users is provided with the care and support they deserve

We aim to:

• Deliver high-quality person-centred care to all our service users,

• Remain professional but always caring

• Be forward thinking and innovative

We will:

• Raise standards within the sector

• Provide equal opportunities and be an employer of inclusion

• Promote dignity respect, and fair rewards.

• Aim for financial viability

• Have measurable quality outcomes

• Have a culture that embeds our values and behaviours to aim high with our service users and staff.

• Be agile and resilient whatever obstacles we may face

Enriching lives through Personalised care

Services

Plaza Services Limited exists to provide support and promote independent living to the greatest extent possible to our service users. Our registration with the Care Quality Commission enables us to provide care in the following regulated activity, as defined in the Health and Social Care Act 2008 and Care Act 2014.

• Personal Care

The list below identifies the Age Groups and Specialist Service User Bands Plaza Services Limited will provide our services to, as defined by CQC:

• Adults 18-65

• Adults 65+

• Dementia

Our services will provide a comprehensive support solution that will be tailored where necessary to best suit the individual needs of each of our service users. The list of activities below represents the key areas of support we will be offering our service users:

• Help with personal hygiene – bathing & showering etc

• Assistance with toileting

• Help with getting in and out of bed

• Help getting dressed and undressed

• Help with basic domestic chores

• Accessing leisure and social activities

• Support with cooking meals

• Maintaining links with family and friends

• Establishing new relationships and making new friends

• Encouraging healthy lifestyles

Location

The business will be located in Warwickshire around the CV21 postcode. Support activity will be conducted in service user's own homes with the business operations being run from the business address below.

Recruitment

Plaza Services Limited will ensure that all temporary or permanent employees have been thoroughly vetted and that all necessary employment checks are completed before commencing work.

When hiring temporary or casual staff, following the principles of good practice outlined in this policy is essential.

Plaza Services Limited commits to the following principles:

• Fairness and Equality: All recruitment processes will be fair, transparent, and non-discriminatory.

• Competence and Qualifications: Staff must possess the necessary qualifications, competence, skills, and experience for their roles.

• Health and Well-being: Staff should be able to perform tasks intrinsic to their work after making reasonable adjustments for health conditions.

Right to Work in the UK/Identification Check

The Asylum and Immigration Act 1996 requires Plaza Services Limited to ensure that all new employees are eligible to be employed in the UK by seeing an original copy of relevant documentation (Appendix 2). Failure to do this before using an individual is a criminal offence. All shortlisted applicants are requested to bring their identification documents. Only original documents are acceptable.

In addition, Plaza Services Limited will not issue an employment contract until the necessary proof of the employee’s eligibility to work in the UK has been reviewed and confirmed as valid.

Disclosure and Barring (DBS) Checks

Plaza Services Limited’s DBS policy requires all new employees and employees moving to specific posts within the Company to undergo a DBS check. The Company will accept DBS checks carried out within the last six months.

Although having a criminal record is not a bar to employment, Plaza Services Limited will not employ individuals formally disqualified from working with children or vulnerable adults. In all other cases, the company will consider each case on its merits using criteria set out in the Company’s DBS Policy.

The company will be responsible for ensuring the DBS checks are carried out. In addition, Plaza Services Limited is responsible for cross-checking the personal file for the new starter to ensure that this has occurred and that a DBS clearance form is in the individual file before staff starts work.

Plaza Services Limited Where Your Needs Come First

Providing top-notch domiciliary care and home help services in Rugby, UK. Let us take care of your loved ones with compassion and professionalism.

150+

15

Compassionate Care Services

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OUR VALUES

Our core values will underpin the business's ethos, direction, and behaviour as we develop our service offerings. All strategic and operational decision-making will be guided by our values to ensure that we conduct business within our ethical and moral framework. A summary of our key principles is noted below. This may be subject to further refinement or added shortly as our business and service provision matures.

• We place the utmost value on our care users and staff in equal measure

• We embrace our position of social importance within the local community

• We treat each resident uniquely, providing them with tailored care services

• We strive to improve our performance and learn from our experiences

• We are committed to creating an extended family of inclusion and support

• We are excited and motivated by the challenges facing the UK care sector

• We value and reward the efforts and loyalty of all our staff

• We are willing to go above and beyond to ensure each care user gets the best support

• We look to promote and develop our staff and invest in their futures

• We maintain strong integrity with open and honest transparency

"Trusted Care, Right at Your Home."

Our carers are dedicated to providing the best quality of care to improve the lives of our clients. Whether assisting with daily tasks, providing companionship, or offering specialized medical care, our team is committed to enhancing the overall well-being of those we serve. We understand the importance of maintaining independence and dignity, and our carers work tirelessly to ensure that each individual can live their life to the fullest. By providing compassionate and reliable support, we aim to impact our clients and their families' lives positively. With our carers, you can trust that your loved ones receive the highest standard of care, leading to an improved quality of life for all.

Plaza Services

Providing top-notch domiciliary care services in the Midlands region for the elderly, professionals, and families who need extra support.

Services

Rugby, Warwickshire, Mid-lands

Hours

24-hour care available