🌿 SMALL SUPPORTS

BY PLAZA SERVICES LIMITED

Small Supports is a new, specialist service from Plaza Services Limited (PSL) — designed for people who need highly personalised, long-term support to live good, connected lives in their own homes.

We work in partnership with local authorities, NHS teams, and families to ensure every individual has real control, real relationships, and real belonging.

Plaza Services Limited (PSL) is a CQC-registered home care provider based in Rugby, Warwickshire.
We are part of the Small Supports movement led nationally by the National Development Team for Inclusion (NDTi) and the Local Government Association (LGA) — placing people with autism, learning disabilities, and mental health needs at the heart of personalised, sustainable support.

At PSL, we believe that people thrive when support is built around their life, their aspirations, and their community, not around a service model.
The Small Supports approach reflects our ethos: putting people first, staying small and personal by design, and building packages of support that adapt flexibly as people’s needs and goals evolve.

PSL’s purpose is not to become a large-scale provider, but to remain deliberately small, personal, and values-driven — supporting people one at a time in ways that truly reflect their aspirations, independence, and human rights.

💚 Our Organisational Values:

Our values are shaped by the Nine Principles of Small Supports and our commitment to people with autism, learning disabilities, and mental health needs.

• Respect & Dignity – Every person is valued as an individual with rights, strengths, and aspirations.

• Inclusion & Belonging – People are supported to be part of their communities, not isolated from them.

• Independence & Control – Choice and decision-making are maximised at every step.

• Safety & Trust – Safeguarding is balanced with positive risk-taking to build confidence and resilience.

• Commitment & Continuity – PSL does not walk away; we stay with people through change and challenge.

• Continuous Learning – We use co-production, feedback, and reflection to improve practice and outcomes.

NDTi

For more than 30 years, NDTi has worked with communities, government, and health and social care professionals to make sure that people with learning disabilities, autism, and mental health needs have real choice, control, and independence in their lives.

NDTi exists to make change happen by:

• Celebrating what’s possible for every individual

• Supporting changemakers and inclusive communities

• Building self-determination through rights-based practice

Their vision is a society where everyone has:

• Education and lifelong learning opportunities

• Paid work and purposeful activity

• A home of their own

• Fulfilling personal relationships

• The chance to contribute meaningfully to their community

Plaza Services Limited (PSL) proudly aligns with NDTi’s mission through our Small Supports approach — helping people live good lives, connected to and contributing to their communities.

Small Support

🌿 What Are Small Supports?

Small Supports is a national programme developed by the National Development Team for Inclusion (NDTi), in partnership with the Local Government Association (LGA) and NHS England.

The programme helps create and grow very small, person-centred support organisations for people with learning disabilities, autism, or complex needs — especially those who might otherwise end up in institutional or out-of-area placements.

Small Supports is about building lives, not services — one person, one home, and one community connection at a time.

At its heart, Small Supports is about putting people with autism, learning disabilities, and mental health needs at the centre of personalised, sustainable support.

Plaza Services Limited (PSL)

is proud to be part of the Small Supports programme led by the National Development Team for Inclusion (NDTi).
This specialist model focuses on helping people with learning disabilities, autism, and complex needs to live independently in their own homes, supported by teams personally chosen around them.

“One person at a time — we build support around people, not services.”

💡 Why We Provide Small Supports

Becoming a Small Supports provider allows PSL to:

• Provide highly personalised support to people with autism, learning disabilities, mental health conditions, and complex needs.

• Recruit and train small, consistent staff teams around each individual, ensuring compatibility, trust, and long-term relationships.

• Avoid a “one-size-fits-all” model — focusing instead on what matters most to each person: independence, aspirations, and belonging.

• Deliver sustainable support that is financially sound and deeply person-centred, avoiding the drift toward large, impersonal services.

🌱 Our Promise

At Plaza Services Limited, every person we support:

• Lives in a real home with genuine choice over where and with whom they live.

• Has a hand-picked support team built around their life and interests.

• Stays connected to family, friends, and community networks.

• Receives long-term, flexible support that adapts as life changes.

“We build support around people, not people around services.”

Aims and Objectives

🌿 Our Aim

The aim of Plaza Services Limited (PSL) is to deliver high-quality home care and Small Supports services that enable people to live well, safely, and independently in their own homes and communities.

We believe everyone should have the opportunity to maximise their quality of life and to do so in the comfort and familiarity of their own home, supported by people they trust.
Our compassionate, values-driven staff ensure that every person receives the personalised care, respect, and dignity they deserve. 🎯 We Aim To:

• Deliver high-quality, person-centred care to all our service users

• Remain professional, compassionate, and reliable in everything we do

• Be forward-thinking, innovative, and inclusive

• Raise standards within the social care sector

• Provide equal opportunities and be an employer of inclusion

• Promote dignity, respect, fairness, and human rights

• Maintain financial sustainability and measurable quality outcomes

• Embed a culture that lives our values every day — supporting service users and staff to aim high, grow strong, and belong

• Stay agile and resilient, whatever challenges we may face

🌱 Our Small Supports Vision

Through our Small Supports service, we offer a specialist model of care for people with learning disabilities, autism, or complex needs.
This approach, inspired by the National Development Team for Inclusion (NDTi) and Local Government Association (LGA), focuses on:

• Building support one person at a time

• Recruiting small, consistent teams around each individual

• Helping people live in real homes, connected to their communities

• Staying with people through change, challenge, and growth

Small Supports are person-led, community-rooted, and deliberately small by design, ensuring every individual is truly known, valued, and supported to thrive.

💙 Our Home Care Purpose

We provide tailored support to help people with day-to-day tasks that, through illness, disability, or age, can no longer be performed safely or independently.
Our approach is person-centred, flexible, and responsive, helping each individual to remain in control and live with comfort and confidence.

Enriching lives through Personalised care

Services

Plaza Services Limited exists to provide support and promote independent living to the greatest extent possible to our service users. Our registration with the Care Quality Commission enables us to provide care in the following regulated activity, as defined in the Health and Social Care Act 2008 and Care Act 2014.

• Personal Care

The list below identifies the Age Groups and Specialist Service User Bands Plaza Services Limited will provide our services to, as defined by CQC:

• Adults 18-65

• Adults 65+

• Dementia

Our services will provide a comprehensive support solution that will be tailored where necessary to best suit the individual needs of each of our service users. The list of activities below represents the key areas of support we will be offering our service users:

• Help with personal hygiene – bathing & showering etc

• Assistance with toileting

• Help with getting in and out of bed

• Help getting dressed and undressed

• Help with basic domestic chores

• Accessing leisure and social activities

• Support with cooking meals

• Maintaining links with family and friends

• Establishing new relationships and making new friends

• Encouraging healthy lifestyles

Location

The business will be located in Warwickshire around the CV21 postcode. Support activity will be conducted in service user's own homes with the business operations being run from the business address below.

Recruitment

🔹 Right to Work in the UK / Identification Check

• PSL complies with the Immigration, Asylum and Nationality Act 2006 and CQC Regulation 19.

• All new staff must prove eligibility to work in the UK before starting employment.

• Original documents only are accepted (passport, biometric card, visa, share code).

• Copies are signed, dated, and stored securely in the personnel file.

• Sponsored staff checks are verified through the Home Office online system.

• No contract or work may start until eligibility is confirmed.

• Ethical recruitment is followed for international staff, reflecting PSL’s values of integrity, inclusion, and fairness.

🔹 Disclosure and Barring Service (DBS) Checks

• All staff in regulated activity must complete an Enhanced DBS Check (including adults-barred list).

• Existing DBS certificates accepted if issued within six months or registered on the DBS Update Service.

• Renewed every three years or earlier if required.

• DBS details are recorded on the staff file and checked by the Registered Manager before starting work.

• Having a criminal record is not an automatic bar — each case is assessed fairly under PSL’s DBS Policy.

• PSL will not employ anyone barred from working with adults or children.

• Process reflects Small Supports principles — safe, fair, and values-based recruitment where trust and safeguarding come first.

Familiar faces, trusted relationships, and genuine care.

When people lead, everything changes

Plaza Services Limited Where Your Needs Come First

Providing top-notch domiciliary care and home help services in Rugby, UK. Let us take care of your loved ones with compassion and professionalism.

150+

15

Compassionate Care Services

Trust Us

OUR VALUES

Our core values will underpin the business's ethos, direction, and behaviour as we develop our service offerings. All strategic and operational decision-making will be guided by our values to ensure that we conduct business within our ethical and moral framework. A summary of our key principles is noted below. This may be subject to further refinement or added shortly as our business and service provision matures.

• We place the utmost value on our care users and staff in equal measure

• We embrace our position of social importance within the local community

• We treat each resident uniquely, providing them with tailored care services

• We strive to improve our performance and learn from our experiences

• We are committed to creating an extended family of inclusion and support

• We are excited and motivated by the challenges facing the UK care sector

• We value and reward the efforts and loyalty of all our staff

• We are willing to go above and beyond to ensure each care user gets the best support

• We look to promote and develop our staff and invest in their futures

• We maintain strong integrity with open and honest transparency

"Trusted Care, Right at Your Home."

Our carers are dedicated to providing the best quality of care to improve the lives of our clients. Whether assisting with daily tasks, providing companionship, or offering specialized medical care, our team is committed to enhancing the overall well-being of those we serve. We understand the importance of maintaining independence and dignity, and our carers work tirelessly to ensure that each individual can live their life to the fullest. By providing compassionate and reliable support, we aim to impact our clients and their families' lives positively. With our carers, you can trust that your loved ones receive the highest standard of care, leading to an improved quality of life for all.

Plaza Services

Providing top-notch domiciliary care services in the Midlands region for the elderly, professionals, and families who need extra support.

Services

Rugby, Warwickshire, Mid-lands

Hours

24-hour care available